Your privacy is our priority. This document clearly explains how bet12 collects, uses, stores, and protects your personal information. We are committed to keeping your data safe and ensuring it is never misused.
Six core pillars of data protection we implement to safeguard your privacy
All data transmitted between your device and bet12 servers is protected with banking-grade 256-bit SSL encryption. No third party can intercept or read your information while in transit.
Bet12 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you.
Your personal data is stored in data centres equipped with strict physical and digital security controls. Database access is restricted to authorised personnel only.
We clearly explain what data is collected, why it is collected, and how it is used. There is no hidden data collection or undisclosed purposes beyond what is stated in this Privacy Policy.
You have the right to access, correct, download, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 business days.
Bet12's security systems and privacy practices are regularly audited by independent parties to ensure compliance with the latest industry standards and the best possible protection for all Malaysia users.
Welcome to the bet12 Privacy Policy page. We understand how important your privacy is, and we take this responsibility very seriously. This document has been prepared in English to help our Malaysian users understand how we handle your personal information.
This Privacy Policy applies to all users of the bet12 platform, whether accessed via the website bet12.ml or through our official mobile app. By using our platform, you agree to the practices described in this document.
Quick Summary: bet12 only collects the data that is necessary, uses it to improve your experience, and will never sell it to anyone. You may request access to or deletion of your data at any time.
Bet12 ("we", "Platform", "bet12") is the data controller for the personal information you provide to us. We are committed to protecting your privacy and ensuring your personal information is handled in a safe, transparent, and responsible manner in line with industry best practices.
This Privacy Policy describes the types of information we collect, how it is collected, the purposes for its use, who may have access to it, how long it is retained, and your rights as a user regarding that data. We encourage you to read this document carefully and contact us if you have any questions.
This Privacy Policy may be updated from time to time. The "Last Updated" date at the top of this page indicates the current applicable version.
Bet12 collects the following categories of information from users of our platform. We only collect data that is genuinely necessary to provide you with a reliable and secure service.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Required (KYC) |
| Contact Information | Phone number, email address | Required |
| Financial Information | Bank account number, bank name, transaction records | Required (payment) |
| Technical Information | IP address, device type, web browser, operating system | Automatic |
| Usage Information | Gaming history, wagering records, game preferences | Automatic |
| Communication Information | Live chat conversation records, support tickets | Where applicable |
bet12 never stores your credit or debit card information directly. All card transactions are processed through payment providers that comply with PCI-DSS standards.
Your personal data is collected through various means when you interact with the bet12 platform. We are committed to being transparent about this collection process.
When you use the bet12 platform, our systems automatically record certain technical information including your IP address, browser type and version, access time and date, pages visited, and session duration. This information is used solely for security, fraud detection, and platform performance improvement purposes.
In certain situations, we may receive information about you from trusted third parties such as identity verification service providers, payment providers to verify transactions, and fraud prevention agencies to ensure the security of your account.
Bet12 uses your personal data only for legitimate purposes as stated below. We do not use your data for any other purpose without obtaining your consent first.
If you have agreed to receive marketing communications, we may send you information about the latest promotions and offers. You may unsubscribe at any time through your account settings.
Bet12 takes seriously its responsibility not to disclose your personal information carelessly. We only share your data in limited situations as outlined below:
We share necessary data with selected and trusted business partners to enable them to provide services to us, including payment providers (FPX, Touch 'n Go, GrabPay, Boost), identity verification service providers, security auditing firms, and licensed gaming software providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Bet12 may disclose your personal information when required to do so by law or court order, or when we believe such disclosure is necessary to prevent financial crime, protect our rights, or ensure the safety of other users.
The security of your personal data is bet12's highest priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times.
Access to user personal data within bet12 is restricted on a need-to-know basis. Only staff who require access to perform their duties are permitted, and all access is logged and audited regularly.
While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach that affects you, we will notify you in a timely manner.
The bet12 platform uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and analyse usage patterns in aggregate.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Session login, security, and core platform functionality | Session / 30 days | |
| Functional Cookies | Saves language preference, display settings, and game preferences | 90 days | |
| Analytics Cookies | Anonymous usage analytics for platform improvement | 1 year |
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the bet12 platform. Analytics and functional cookies can be turned off without affecting basic platform usage.
As a bet12 user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your personal data is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict the processing of your data in certain situations while awaiting resolution of a dispute.
You have the right to receive your personal data in a machine-readable format for transfer to another service.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
To exercise any of the above rights, contact the bet12 support team via in-platform live chat, available 24/7. Please include sufficient information to verify your identity.
Bet12 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:
After the applicable retention period ends, your data will be securely deleted or converted into anonymised form that cannot be linked back to you.
The bet12 platform is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18.
If we discover that personal data of a minor has been collected without valid knowledge or consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform without permission are encouraged to contact our support team immediately.
If you suspect that someone under the age of 18 is using a bet12 account, please contact our support team immediately via live chat within the platform.
Bet12 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors. We will always display the most current "Last Updated" date at the top of this page.
For any material and significant changes that affect how we use your personal data, we will endeavour to notify you via an in-platform notice or through your registered email before the changes take effect. Your continued use of the bet12 platform after any changes are announced constitutes your implied acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The bet12 Privacy Team is ready to assist you.
Requests to access, correct, or delete your personal data will be processed within 14 business days after your identity has been verified.
Register your bet12 account today and enjoy a safe, fair, and enjoyable gaming experience. Your privacy is protected with bank-grade encryption at all times.